Recent Feature Articles

Jan 2020

Y2K15

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We’re still in the early part of the year, and as little glitches show up from “sliding window” fixes to the Y2K bug, we’re seeing more and more little stories of other date rollover weirdness in our inbox.

Like, for example, the Y2K15 bug, which Encore got to get surprised with. It feels like date issues are turning into a sports game franchise: new releases of the same thing every year.


The Compliance Ropeway

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"So, let me get this straight," Derrick said. He closed his eyes and took a deep breath while massaging his temples before letting out an exasperated sigh. "Not a single person... in this entire organization... is taking ANY responsibility for Ropeway? No one is even willing to admit that they know anything about this application...?"

The Operations team had grown accustomed to their new director's mannerisms and learned it's just better to stay silent and let Derrick think out loud. Afterall, no one envied his job or his idealistic quest for actual compliance. If had he been at the bank as long as his team had, Derrick would have learned that there's compliance... and then there's "compliance."


Y-Ok

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Twenty years out, people have a hard time remembering that Y2K was an actual thing, an actual problem, and it was only solved because people recognized the danger well ahead of time, and invested time and effort into mitigating the worst of it. Disaster didn’t come to pass because people worked their butts off to avoid it.

Gerald E was one of those people. He worked for a cellular provider as a customer service rep, providing technical support and designing the call-center scripts for providing that support. As 1999 cranked on, Gerald was pulled in to the Y2K team to start making support plans for the worst case scenarios.