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Jun 19The Hardware Virus
by in Feature Articles on 2019-07-18
Jen was a few weeks into her new helpdesk job. Unlike past jobs, she started getting her own support tickets quickly—but a more veteran employee, Stanley, had been tasked with showing her the ropes. He also got notification of Jen's tickets, and they worked on them together. A new ticket had just come in, asking for someone to replace the DVI cable that'd gone missing from Conference Room 3. Such cables were the means by which coworkers connected their laptops to projectors for presentations.